1. Introduction

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from Hind Store (“we”, “us”, “our”). By placing an order on our website, you agree to comply with this Shipping Policy.

2. Delivery Areas

We currently ship within India only
International shipping is not available at this time

3. Delivery Partners

Orders are shipped through registered domestic courier partners, including Shiprocket
We may engage other reliable logistics partners when required to ensure timely delivery

4. Order Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation
Orders are not processed on public holidays or non-working days
Pre-orders or back-orders are not accepted

5. Estimated Delivery Time

Local deliveries: 3–4 business days after dispatch
All-India deliveries: 4–6 business days after dispatch

Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, strikes, or regional restrictions.

6. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout
Free shipping may be offered on select products or order values
Additional charges may apply for remote locations or oversized/heavy shipments

7. Order Tracking

Once an order is dispatched, a tracking ID will be shared via email or SMS
Customers can track their shipment using the courier partner’s tracking portal

8. Delays, Lost, or Damaged Shipments

Hind Store is not responsible for delays caused by third-party courier partners
In case of damaged or defective products at the time of delivery, customers must notify us within 3 days of delivery
For verified transit damage or manufacturing defects, we will assist with replacement or resolution as per our Return & Refund Policy

9. Customer Responsibilities

Customers are responsible for:

Providing accurate and complete delivery details
Ensuring availability at the delivery address to receive the shipment
Hind Store shall not be liable for delivery failures due to incorrect address, incomplete details, or unreachable contact information

10. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be published on this page. Continued use of the website constitutes acceptance of the revised policy.

11. Contact Information

For shipping-related queries, please contact:

Hind Sales & Traders
Address: Mewar Industrial Area, Udaipur, Rajasthan – 313003, India
Email: support@hindstore.in
Alternate Email: hindstore.in@gmail.com
Working Hours: Monday to Friday (9:00 AM – 6:00 PM)