Shipping Policy

Legal Entity: Hind Engineers, Udaipur
Website: hindstore.in
Effective Date: 21/08/2025
Last Updated: 21/08/2025

1. Introduction

This Shipping Policy outlines the rules and procedures for delivering products purchased from Hind Store (hindstore.in), operated by Hind Engineers, Udaipur.
By placing an order on our website, you agree to comply with this policy.

2. Delivery Areas

  • Hind Store currently delivers within India only.
  • International shipping is not available at this time.

3. Delivery Partners

  • Hind Store primarily uses Shiprocket for deliveries.
  • We may also use other trusted logistics providers when necessary to ensure timely delivery.

4. Processing Time

  • Orders are typically processed within 1–2 business days after order confirmation and payment clearance.
  • Pre-order or back-order is not allowed.

5. Delivery Time

Delivery TypeEstimated Time
Local Delivery3–4 business days after dispatch
All India Delivery4–6 business days after dispatch

Note: Delivery times are estimates only and may vary due to unforeseen circumstances such as weather, strikes, traffic, or public holidays.

6. Shipping Charges

  • Shipping charges depend on the delivery region and will be calculated at checkout.
  • Free shipping may be available for orders that meet the regional minimum order value criteria.
  • Additional charges may apply for remote locations or bulky/heavy products.

7. Order Tracking

  • Once your order is dispatched, you will receive a tracking ID via email or SMS.
  • You can track your shipment using the delivery partner’s portal.

8. Lost, Damaged, or Delayed Shipments

  • Hind Store is not responsible for delays caused by third-party delivery partners.
  • In case a product is lost or damaged during transit, customers must notify us within 3 days of delivery.
  • Defective or manufacturer-fault products: the seller will bear the cost for replacement or reshipment. Hind Store will assist in coordinating with the delivery partner.

9. Customer Responsibilities

  • Provide accurate shipping information including name, complete address, and contact number/email.
  • Ensure someone is available at the delivery address to receive the order.
  • Hind Store is not responsible for failed deliveries due to incorrect or incomplete addresses or unreachable contacts.

10. Changes to Shipping Policy

  • Hind Store may update this Shipping Policy periodically.
  • Users will be notified of material changes via the website or email.
  • Continued use of the website constitutes acceptance of the revised Shipping Policy.

11. Contact Information

For any questions or issues regarding shipping, please contact:

Hind Engineers, Udaipur