1. Introduction

This Return & Refund Policy outlines the conditions under which products purchased from Hind Store (“we”, “us”, “our”) may be eligible for return, replacement, or refund. By placing an order on our website, you agree to the terms mentioned below.

2. Eligibility for Returns

Returns are accepted only in the following cases:

The product received is damaged or defective at the time of delivery
The return request is raised within 3 days from the date of delivery
The product is unused, unaltered, and returned in its original packaging with all accessories

Products damaged due to misuse, negligence, or normal wear and tear are not eligible for return.

3. Non-Returnable Products

The following products are not eligible for return or refund, except where required by applicable law:

Personal care and hygiene products
Digital or downloadable items
Clearance, sale, or heavily discounted products
Products clearly marked as “Non-Returnable” on the product page

4. Return Request Process

To initiate a return request, customers must:

Contact our support team within 3 days of delivery
Provide the order ID, product details, and reason for return
Await confirmation and return instructions from Hind Store

All return requests are subject to inspection and approval.

5. Return Shipping Charges

If the return is approved due to a verified defect or damage, return shipping charges will be borne by Hind Store
In all other cases, return shipping costs shall be borne by the customer

6. Refund Policy

Approved refunds are processed to the original payment method or as store credit, as applicable
Refunds are initiated within 7 business days after the returned product is received and inspected
Original shipping charges are non-refundable, unless the return is due to a confirmed defect

7. Replacement Policy

Customers may opt for a replacement instead of a refund for eligible defective products
Replacement is subject to product availability
Replacement shipping is provided at no additional cost for approved defective items

8. Misuse & Fraud Prevention

Hind Store reserves the right to refuse returns, refunds, or replacements in cases of:

Repeated or excessive return requests
Suspicious, fraudulent, or abusive behaviour

Such measures are taken to ensure fair use of our services.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate order and contact information
Returning products securely in original condition
Following the return instructions shared by our support team

10. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be published on this page. Continued use of the website constitutes acceptance of the revised policy.

11. Contact Information

For any return or refund related queries, please contact:

Hind Sales & Traders
Address: Mewar Industrial Area, Udaipur, Rajasthan – 313003, India
Email: support@hindstore.in
Alternate Email: hindstore.in@gmail.com
Working Hours: Monday to Friday (9:00 AM – 6:00 PM)