Return & Refund Policy

Legal Entity: Hind Engineers, Udaipur
Effective Date: 21/08/2025
Last Updated: 21/08/2025

1. Introduction

This Return & Refund Policy explains how customers can return products purchased from Hind Store (hindstore.in) and claim refunds or store credit. By placing an order, you agree to follow this policy.

2. Eligibility for Returns

  • Only products with manufacturer defects are eligible for return.
  • Returns must be requested within 3 days of delivery.
  • Products must be returned in original condition and packaging.
  • Used, damaged, or altered products are not eligible for return.

3. Non-returnable Products

  • Products marked as non-returnable in the product description cannot be returned under any circumstances.
  • Examples:
    • Personal care products
    • Digital or downloadable items
    • Clearance or heavily discounted items

4. Return Process

  1. Contact Hind Store via email or phone within 3 days of delivery.
  2. Provide order number, product details, and reason for return.
  3. Hind Store will verify the request and issue a Return Authorization.
  4. Return the product via approved shipping partner.

5. Return Shipping Charges

  • Hind Store (seller) will bear return shipping charges only if the product is defective.
  • For non-defective returns (customer’s choice, misuse, or prank order), the customer is responsible for shipping charges.

6. Refund Policy

  • Refunds are issued as Store Credit to the customer’s account.
  • Refunds will be processed within 7 business days of receiving the returned product.
  • Refunds will not include original shipping charges unless the product was defective.

7. Replacement Policy

  • Customers may request a replacement instead of store credit for defective products.
  • Replacement availability depends on stock.
  • Replacement shipping will be free for defective items.

8. Misuse and Fraudulent Returns

  • Hind Store reserves the right to cancel orders or refuse returns if misuse, fake orders, or fraudulent activity is detected.
  • Legal action may be taken in cases of repeated abuse of return policies.

9. Customer Responsibilities

  • Ensure products are returned in original packaging and with all accessories.
  • Provide accurate order and contact information for smooth processing.

10. Policy Changes

  • Hind Store may update this Return & Refund Policy from time to time.
  • Customers will be notified of material changes via website or email.
  • Continued use of the website constitutes acceptance of the revised policy.

11. Contact Information

For any return or refund inquiries, please contact:

Hind Engineers, Udaipur
Email: hindstore.in@gmail.com
Phone: [Update Mobile Number]
Address: Road No.1, M.I.A, Udaipur, Rajasthan 313003